< YOUR RIGHTS AND RESPONSIBILITIES AS A CLIENT. FROM R1200/hr.

LEGAL PRACTITIONERS and Other Service Providers!

1 hour Response Time

WELCOME. SIYAKWAMUKELA.
WAMKELEKILE. WELKOM.


This is your FIRST STEP if you are looking for legal or professional support. We:

  • Guarantee a response within 1 working hour,
  • Are uncomplicated, friendly and professional,
  • Our fees are sensitive to the South African economy,
  • Have a team of professionals in all major Cities,
  • Function with integrity, attention to detail and are objective driven,
  • Use technology, innovation and internal processes to streamline your experience,
  • Strive to improve the sector we operate in.

 

SERVICES | AMASEVISI


In our ‘team’ we have Legal Practitioners (Lawyers & Attorneys) and other Professionals who offer parallel solutions. Our website menu items LEGAL PRACTITIONERS and OTHER PROFESSIONALS offer a summary of services and will help you decide which type of service provider to use. Please review both pages. Afterwards, if you are still not sure who to use please ask for guidance using the Immediate Action Form on the Contacts Page.

 

FREE OR FEE? SIMAHLA OKANYE UHLAWULE?


For free services you could engage with an organization such as legal-aid.co.za or visit justice.gov.za for free information. Depending on your issue any of the following organizations might be appropriate and mandated to help for free:

  • The National Consumer Commission,
  • CGSO,
  • CCMA,
  • Housing Tribunal,
  • For insurance or banking issues, you should contact the appropriate ombudsman.

If you are looking to hire a Professional we guarantee that the fees quoted will be reasonable and you will not be charged anything until you have accepted a quote or entered into an engagement letter. Payment options will be communicated and might include hourly, per project, fixed rate or retainer. See a Cost Guideline HERE. The use of a Legal Practitioner or Court should be engaged with only once you have exhausted all amicable and free options, or if the matter at hand needs legal guidance and an expert to expedite a solution.


E-CONSULTS


An E-Consult is an effective way to receive expedited support for select, once off or ad hoc matters. Please visit the menu item for more information on this process. CLICK HERE

 

OPERATIONAL DAYS & TIMES


South African Working days. No public holidays.

  • Monday-Thursday from 09h00-13h00 and 14h00-16h00.
  • Friday 09h00-13h00.

E-BOOKINGS

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Your rights and responsibilities as a client


As a client of your (Family) Lawyer, you have the right to the following: professional, honest and unbiased advice at all times; to be treated with professional courtesy, respect and fairness, regardless of your race, nationality, age, gender, sexual orientation or disability; to privacy and attorney-client confidentiality; to agree the type of service you can expect and receive; to clear explanations in terms you can understand; to find out from the start of the consultation what you are hoping to achieve, and aim to make sure that your expectations are realistic; to know who will be handling your matter; to be advised on the likely success of your matter and not to do unnecessary work that will lead to unnecessary expenses; to an explanation of the cost implications and how the costs are likely to be calculated; to be kept informed of costs, so that you can work out if a particular course of action is worth following financially; to be kept updated on developments and on progress as work on your matter proceeds; to responses to your letters and telephone calls within a reasonable time; to a clear bill which shows the work done and the amounts charged; to complain about your attorney if you believe the attorney is acting unethically or in an unprofessional manner; have the attorneys’ account assessed and taxed if you are of the view that it is too high; and subject to certain conditions, you have the right to cancel your mandate to the attorney at any stage and consult another attorney.

As a client of your (Family) Lawyer, you also have the following reciprocal responsibilities: to treat your attorney with respect and courtesy; to give your attorney correct and complete information, and to disclose all the relevant facts to assist your attorney to give you the appropriate advice; to give your attorney clear instructions; to enquire about the cost implications and how the costs will be calculated; to pay a deposit if requested to do so; to respond timeously to all requests for information from your attorney• not to direct unnecessary enquiries to your attorney as your attorney may charge consultation fees for these enquiries, and this may increase costs unnecessarily; to settle bills from your attorney timeously; and to use the legal system, including the courts, appropriately and not abuse it.

 

Your Rights nd Responsibilities as a Client - Family Lawyer South Africa